At Woven we are committed to delivering first-quality product in a timely manner and resolving claims in a way that is mutually beneficial. While all claims are handled individually, we rely on our showroom and e-commerce partners to help us reduce the expense and footprint of re-shipping/replacing large pieces by utilizing local repair or selling the item at a discount where possible. Woven retains the right to repair, replace, credit, or refund at our discretion. Because we work with natural materials, certain distressing and or inconsistencies may be part of the design/charm of the product and are not considered damages. To learn more about our policies, visit the Returns Page.