Returns
We extend a 60-day return policy for items in sellable condition and with the original Woven boxes and protective packaging, less a 20% restocking fee. Woven cannot accept returns on final sale, vintage pieces or any previously installed lighting or hanging items. Please check individual product pages for third-party return policies. Original shipping fees are non-refundable.
Once your return is processed, a shipping label will be provided, or pickup scheduled. You are responsible for all return shipping costs. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Returns that are soiled, damaged, or altered may not be accepted.
Your original method of payment will be refunded once items are received, inspected, and processed at our warehouse. Once approved, we will send an email confirmation – please allow 5-7 days for the refund to be reflected on your credit card.
All Vintage items are one-of-a-kind and are FINAL SALE. Unfortunately, they are not eligible for return. Please read descriptions closely for details on the condition of a vintage piece, and review all images. If you have questions about the details or quality of an item, please reach out to info@wovenshop.com before finalizing your purchase.
Product Variation
Because we work with natural materials, certain distressing and/or inconsistencies may be part of the design and uniqueness of the product. These are not considered damages. Additionally, every screen displays color differently. Therefore, Woven assumes no liability for variations between the actual product coloring and how it is displayed on a screen.
File a Claim
To begin a return, please email returns@wovenshop.com and include:
- Order number
- Item(s) and quantity to be returned
- Reason for return
- Changed my mind
- Not as pictured or described
- Not pleased with quality
- Other:
- Address for pickup (if larger freight shipment)
A customer service representative will email a label or reach out to you to arrange a pickup for large freight.
Damages
While we make every effort to protect against shipping damages, occasionally an item will be mishandled in transit. If there is shipping damage, it is required that the details be noted on the Bill of Lading (BOL) at the time of receipt and signed by the carrier before they leave. Failure to do so often results in the refusal of a claim and Woven will not be responsible for replacement or repair. If a UPS order is received damaged, please email us at returns@wovenshop.com within 5 days of receipt of your order.
In rare circumstances there may be concealed damage, but does not appear as a result of shipping. For claims, please email returns@wovenshop.com. Save all original Woven boxes and protective packaging until the claim is resolved. Please include the following info in your claim:
- Order number
- Item(s) and quantity affected
- Description of damage
- Photos of the damaged item(s)
- Photos of the box(es)
- Request: Refund or Replacement
If a replacement is available, we will process and send to you at no additional cost. If a refund is requested, please allow 5-7 business days to see reflected on your statement and note that the original shipping charge is non-refundable. A customer service representative may reach out to arrange for return shipping of the damaged item. Your replacement will ship once the damaged item has been received in our warehouse.