We extend a 60-day return policy for items in sellable condition and with the original packaging, less a 20% restocking fee. Woven cannot accept returns on final sale, vintage pieces or any previously installed lighting or hanging items. Original shipping fees are non-refundable.
Once your return is processed, a shipping label will be provided, or pickup scheduled. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Returns that are soiled, damaged, or altered may not be accepted.
Your original method of payment will be refunded once items are received, inspected, and processed at our warehouse. Once approved, we will send an email confirmation – please allow 5-7 days for the refund to be reflected on your credit card.
All Vintage items are one-of-a-kind and are FINAL SALE. Unfortunately, they are not eligible for return. Please read descriptions closely for details on the condition of a vintage piece, and review all images. If you have questions about the details or quality of an item, please reach out to firstname.lastname@example.org before finalizing your purchase.
Because we work with natural materials, certain distressing and/or inconsistencies may be part of the design and uniqueness of the product. These are not considered damages. Additionally, every screen displays color differently. Therefore, Woven assumes no liability for variations between the actual product coloring and how it is displayed on a screen.
File a Claim
To begin a return, please email email@example.com and include:
- Order number
- Item(s) and quantity to be returned
- Reason for return
- Changed my mind
- Not as pictured or described
- Not pleased with quality
- Address for pickup (if larger freight shipment)
A customer service representative will email a label or reach out to you to arrange a pickup for large freight.
While we make every effort to protect against shipping damages, occasionally an item will be mishandled in transit. In this circumstance, we ask that you let us know within 7 days of receipt of your order.
And if an item is received with damage, but does not appear to be as a result of shipping, please email firstname.lastname@example.org and include:
- Order number
- Item(s) and quantity affected
- Description of damage
- Photos of the damaged item(s)
- Photos of the box(es)
- Request: Refund or Replacement
If a replacement is available, we will process and send to you at no additional cost. If a refund is requested, please allow 5-7 business days to see reflected on your statement and note that the original shipping charge is non-refundable. A customer service representative may reach out to arrange for return shipping of the damaged item.