We are here to support the journey of your home and understand that buying furniture online might surface some questions. Our goal is to empower you to make more mindful choices for your home, and the large one we all share: Earth.
Where do you manufacture?
Our materials are sourced globally (Belgian linen, Indonesian rattan, Vietnamese water hyacinth, Mexican tule), designed in San Francisco and then manufactured in the place where the expertise was honed. We specialize in natural materials and are always on the hunt to unearth new and old-world techniques in weaving, material innovation and manufacturing. Our pieces are touched by skilled human hands partnering only with supply chain partners that share our values.
How is Woven and the products you make sustainable?
There’s a journey within every piece we design and make, from sourcing regenerative natural materials to working with vendors who share our values.
Our process begins with timeless designs, we don’t chase trends or subscribe to “looks” and instead draw inspiration for most of our products from vintage or artisanal weaving traditions. We only use natural and non-virgin materials, but are also committed to material innovation, introducing upcycled or bio-based materials.
All of our core materials are sustainable from rattan and jute to teak and seagrass. We only use sustainable woods (Acacia, Teak, Mindi, Mango, and Oak) that are responsibly harvested and managed by regulated plantations or FSC certification. And in a category dominated overwhelmingly by petroleum-based fibers, we choose recycled and natural fabrics in our upholstery as well as bio-based latex foam and 100% recycled batting and filling.
We are big believers that with a little mindful care, we can help you prolong the life of your pieces, pass them on or resell them. As part of the cycle of circularity, we collect and sell European vintage and encourage you to layer both old and new pieces in your home.
Frankly, our work is never done. As our journey continues, we are committed to taking the time to find the least impactful, most sustainable ways of creating pieces that are good for you and our planet. To learn more visit our Sustainability page.
Which products are best for homes with children & pets?
Our founders have a house full of children and dogs and we think about this question often. While we don’t believe houses or the things we put in them should be too precious, we do believe we should be mindful about those choices.
What we do know is that being around natural elements is good for us. While nothing replaces a walk by the ocean or in the woods, Woven products bring nature in. Science and studies in the areas of biophilic design have shown that natural products can help reduce stress, increase cognitive performance, improve healing, positively affect emotion, and make us feel calmer and centered. Natural products are also generally much safer than synthetic ones because they don’t contain harmful chemicals that can be released into the air. Our spaces and the products we use and surround ourselves with contribute to our health and well-being – your choice matters.
Natural doesn’t come at the expense of quality. Woven products are made by skilled artisans and tradesmen, are durable and stand the test of time and wear. While they aren’t indestructible, mindful care will certainly prolong their life.
No one knows more about your home better than you but we contend every home can benefit from the natural.
Do you have any certifications?
To qualify as a "responsible" product at Woven, that item or material should carry a third-party sustainability designation such as Forest Stewardship Council Certification (FSC), Timber Legality Verification System Certification (SVLK) or Global Organic Textile Standard. We’re constantly seeking new ways to design our products in a more sustainable way and look to partner with credible certifications and collaborators. We strive to work with materials that we know are grown, harvested, and processed in a thoughtful way with transparency and efficiency.
Where are your vintage items from?
Our vintage pieces were hand-selected from French Provincial flea markets with design roots from France, Italy, and more. We look forward to sourcing vintage items from all over the world to give them a new life.
Orders, Shipping, & Delivery
Where can I apply a discount code or gift card?
You can apply a discount code or gift card at checkout in the "discount code or gift card" field. All vintage, third-party, and sale product is excluded from discounts, and you can only apply 1 discount code per order.
How long will my order take?
Orders are typically received and processed within 2-3 business days. Transit time is subject to the size and value of the order, but typically will not exceed 7-10 business days. Pre-orders ship based on the expected restock date, which is subject to change. Visit our Shipping Info page to learn more.
Where does Woven ship?
Woven ships to the continental United States, and does not currently ship to Hawaii, Alaska, or Puerto Rico. For inquiries, please email firstname.lastname@example.org
Do I need to schedule delivery?
If your order requires in-person delivery, a shipping representative will contact you to schedule delivery. If there is no response within 48 hours, we reserve the right to return product back to our warehouse to avoid storage fees. The order will then be cancelled, and shipping fees (original and return) will not be refunded. We charge a 20% restocking fee on all returns.
Is White Glove Delivery available?
White Glove Delivery is available on select oversized items and large orders and will include inside delivery of item(s) to a room of choice, up to 2 staircases, and packaging removal. White Glove option and pricing will populate at checkout. After your order is placed, a shipping representative will reach out to schedule delivery. If you are unsure of your order, please be sure to retain the packaging so that it may be eligible for return.
Do you ship internationally?
Woven does not offer international shipping options at this time. Please reach out to customer service for further information.
What is your return policy?
We extend a 60-day return policy for items in sellable condition and with the original packaging, less a 20% restocking fee. Woven cannot accept returns on final sale, vintage pieces, or any previously installed lighting or hanging items. Please check individual product pages for third-party return policies. Original shipping fees are non-refundable. Read more on our Returns page.
Can an exception be made after 60 days?
It is unlikely that we will be able to accept a return after 60 days. Claims can be submitted to Customer Service and may incur an additional restocking fee, or store credit if approved.
How do I care for my outdoor product(s)?
All our products are made of natural materials and thus will change over time subject to environmental factors like humidity, temperature, and placement. Keep covered during inclement weather and store indoors while not in use. For specific instructions on outdoor suitable materials like skin on rattan and teak, visit our Product Care page.
How do I clean upholstery?
The majority of our covers can be easily unzipped from the cushion for spot treatment, laundering, or dry cleaning. Visit our Product Care page to learn more about your specific fabric.